Returns & Refund Policy
Bizgram Asia Pte Ltd
Address: #05-50, Sim Lim Square, 1 Rochor Canal Road, Singapore 188504
Tel: 8777 6955 / 6334 6455
Website: www.bizgram.com
Email: sales@bizgram.com
1. Overview
Bizgram Asia Pte Ltd is committed to providing genuine IT hardware products at competitive prices. We aim to ensure that all customers receive products in good working condition. This Returns & Refund Policy explains the terms under which returns, exchanges, and warranty claims may be accepted.
2. Eligibility for Returns
We accept returns under the following conditions:
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Wrong item delivered
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Manufacturer-defective item on arrival (DOA)
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Missing accessories or incorrect product information
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Item damaged during delivery (only if delivered by Bizgram’s logistics partners)
Returns must be requested within 7 days from the date of purchase or delivery.
3. Non-Returnable Items
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All software, digital keys, and licence products
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Items sold under special promotions, clearance, or “as-is” conditions
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Items with broken warranty stickers, physical damage, or signs of misuse
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Products that have been registered, activated, or linked to a user account
4. Return Conditions
Returned items must be:
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In original packaging
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With all accessories, box, manuals, cables, and warranty cards
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In resellable condition
Bizgram reserves the right to reject any return request that does not meet the above conditions.
5. Exchange & Replacement
If the product is found defective upon inspection, Bizgram will:
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Replace it with an identical item, subject to stock availability, or
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Offer an equivalent item, or
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Provide support to process manufacturer’s warranty.
Replacement approval depends on assessment at our service counter.
6. Refunds
Refunds, if applicable, will be made:
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By store credit, or
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By original payment method, where possible
Refunds may take 3–10 working days, depending on payment provider processing times. Delivery fees are non-refundable.
7. Warranty Claims
Warranty is covered by the respective brand manufacturer, unless specified otherwise.
Customers must provide:
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Original invoice / receipt
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Warranty card (if applicable)
Bizgram will assist in guiding customers to the correct warranty centers.
8. In-Store Purchases
For purchases made at our Sim Lim Square shop:
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All items are checked visually before handover
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Customers are encouraged to inspect goods fully before leaving the store
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No refunds for change-of-mind or incompatibility unless stated otherwise
9. Contact Us
For return or warranty support, please contact:
Bizgram Asia Pte Ltd
#05-50 Sim Lim Square
1 Rochor Canal Road, Singapore 188504
Tel: 8777 6955 / 6334 6455
Email: sales@bizgram.com
Website: www.bizgram.com